Last updated on Aug 28 2024

Aparajita Creations believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 10 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• Aparajita Creations does not accept cancellation requests for items on mere claims However, refund/replacement can be made if the customer establishes that the product delivered is genuinely damaged on opening it for the first time along with the packaging with recorded proofs such as videos/pictures.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 10 days of receipt of the products.

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 15 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

• In case of any Refunds approved by the Aparajita Creations, it’ll take 16-30 days for the refund to be processed to the end customer.